How can I return an item?

Products may be returned in their original condition within a maximum period of 14 days following the delivery date.

The returned product must be in the original condition of the manufacturer, ie in the same box of origin or sealed, and inside another bag or box so that the shipping company does not affix labels on the product.

Any anomaly or defect in/on the package or product, could lead to the cancellation of the refund of the amount.


How to process the return?

Pack all products safely to avoid any damage.

Print, fill out and put inside the package the return document.

In order to make the delivery, go the shipping company of your choice and use the name and address of our logistics facilities:

Carethy E-Commerce S.L.
Calle Monturiol 28
08210 - Barberá del Vallés (Barcelona)
Spain

Remember to put the return document in the package so we can identify the data of the order.


Pick-up service for customers in Spain.

If you prefer, we can pick up the return. The cost of this service is 6,95 €, and the day and time when the shipping company will pick it up can be set.

If you are interested in this returns collection service, please contact our Customer Care Team.

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