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• Payment and promotions

What should I do if I have been charged extra for my order?

We deeply regret the inconvenience.

There are different reasons that may have been overcharged on your order.

Please confirm that you have not selected a superior service delivery. Different companies charge different shipping costs.

Another possibility is that you used a discount coupon on selected products outside promotion. If this is the case, we recommend that you review the terms and conditions of that particular discount code to confirm that everything is correct.

Whatever the reason, our Customer Care Team will be happy to help you solve any problem related to this reason.