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不要分享您的个人信息
Miscota从来不会通过发送邮件或拨打电话询问您的密码或账户数据、信用卡号码。如果有人以此为目的联系您，请不要应答，并立即将该信息反馈给Miscota。我们会处理该事件。
验证虚假邮件（企图“欺骗”或“钓鱼”）
若有“钓鱼行为，请告知我们
保护您的密码：
Miscota十分重视自己作为卖家的责任。我们和生产厂商和国家执行机构一起合作，对产品的安全负责。
一旦我们收到卖家或国家和欧盟权威机构就有关网站产品召回的通知，我们会立即停止销售该产品。此外，我们会联系购买了相同产品的客户。我们会通知客户生产尝试或权威机构可能采取的措施。
最新的产品召回信息可以在欧盟网站查看。
Carethy 支持三种支付方式：
| Spain | 1-3 working days |
|---|---|
| MAIN EU | 2-4 working days |
| ROE | 4-7 working days |
| ROW y EEUU | 10-15 working days |
Carethy operates and delivers to 139 countries worldwide. Each country is part of a group of countries, namely; Spain, Main EU, ROE, USA, and ROW. To consult the group to which the destination country belongs, please consult the following link.
| Spain* | MAIN EU | ROE | ROW y EEUU |
|---|---|---|---|
| Shipping companies | Shipping companies | Shipping companies | Shipping companies |
| Mondial Relay, DHL, Tourline SEUR | Mondial Relay, GLS, DHL, Redur*, Tourline | GLS*, DHL Express, DHL, Spring** | DHL*, Spring* |
| *Except for the Canary Islands. Shipments to the Balearic Islands have a supplement of 5€. | *Once the order arrives at the destination country, the delivery will be made by the local post office. | *In the absence of anyone to receive the order, the carrier may deliver it to a neighbor or leave it at the nearest collection point, without prior notification. | *Once the order arrives at the destination country, the delivery will be made by the local post office. The order will be subject to customs inspection, so any additional charges and/or documentation required by the authorities must be provided by the customer, within the time-frame indicated. |
| The next day delivery service is available for all orders placed before 11:00 a.m. Monday through Thursday (excluding holidays), only for products in stock. | The next day delivery service is available for all orders placed before 11:00 a.m. Monday through Thursday (excluding holidays), only for products in stock. | *Once the order arrives at the destination country, the delivery will be made by the local post office. The order will be subject to customs inspection, so any additional charges and/or documentation required by the authorities must be provided by the customer, within the time-frame indicated. |
International delivery
The customer will be responsible for all shipping costs, administrative and customs fees.
Delivery term
Once the order leaves the seller's facilities and the national territory, the transport company will be responsible for the status of the shipment (delays, damage, loss, etc).
When an order could not be delivered for reasons beyond the Vendor's control, the total amount of the purchase will be refunded, less the costs incurred for returning it.
Return policy
If the order is returned due to customs problems, wrong address or absence on the day of delivery, the corresponding amount will be paid in accordance with the General Conditions of Use and Contracting of the Carethy Marketplace in section 16.
If for any reason, such as change of mind, the customer wishes to return the order, a return transaction fee will be charged (check with Customer Service for the cost in each case).
In case you want to make a claim related to transport damage, this must be done within 48 calendar hours after receipt of your order, it must be done by our support center (https://www.carethy.es/ contact) or through your user area / section orders with the corresponding Seller. After confirming any claim, the corresponding amount will be paid in the same payment method that was used in the purchase. In order to cover this type of unforeseen event, you can take out the YOGA Guarantee.
Return of items
Products can be returned within 14 days from the day of receipt. Before making any return, you must contact our Customer Service) or through your user/order area with the corresponding Seller to communicate it and to receive help in the process. Upon receiving the returned merchandise and checking its good condition, the amount will be refunded within 14 days after the products are verified. The products must be in their original condition and the return form correctly filled out.
In order to make a return, the customer must bear the costs of returning the product. In the event that the return is due to a damaged product or the delivery of a wrong product, you should contact our Customer Service or through your user area / order section with the corresponding Seller immediately.
